Executive Briefing:
a systematic approach to Balanced Scorecard evaluation

Kaplan and Norton’s Balanced Scorecard (BSC) methodology is now well into its second decade of worldwide adoption by a broad spectrum of organisations but experience shows widely variable quality in BSC outcomes, particularly in three vital areas:

  • scorecard integrity
  • operational performance
  • learning outcomes

This briefing is based on a research project and sets out how a truly systematic approach to evaluation can improve BSC value.

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