a systematic approach to Balanced Scorecard evaluation
Kaplan and Norton’s Balanced Scorecard (BSC) methodology is now well into its second decade of worldwide adoption by a broad spectrum of organisations but experience shows widely variable quality in BSC outcomes, particularly in three vital areas:
- scorecard integrity
- operational performance
- learning outcomes
This briefing is based on a research project and sets out how a truly systematic approach to evaluation can improve BSC value.