Research Theme: Delivery Optimisation

To remain relevant in a turbulent world, any organisation with ambition for longevity must improve and continuously refresh.

A key aspect of improvement and development is the routine optimisation of service delivery.

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Major Research Topics within this theme:

• IT Governance and Integrity
• Performance Monitoring and Measurement
• Rightsourcing
• Scalability (incorporates Cloud Computing and Virtualisation)
• Service Delivery and Development (incorporates Application Management)