Research Theme: Delivery Optimisation

To remain relevant in a turbulent world, any organisation with ambition for longevity must improve and continuously refresh.

A key aspect of improvement and development is the routine optimisation of service delivery.

Major Research Topics within this theme:

  • IT Governance and Integrity
  • Performance Monitoring and Measurement
  • Rightsourcing
  • Scalability (incorporates Cloud Computing and Virtualisation)
  • Service Delivery and Development (incorporates Application Management)

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Everyone acknowledges mutual benefits of sharing and collaboration but proprietary sharing models and mindsets are still very much in evidence — colin beveridge