Customers have the power to make changes

Customers have the power to make changesThe voice of the customer has changed – it can influence the actions of even the biggest companies. When Bank of America announced that it would begin charging debit card users a $5 monthly fee, 22-year-ol…

Continue reading » Customers have the power to make changes

My 3 Words for 2012

Every year since around 2006, I’ve been challenging people to forego the idea of a resolution, and instead, to come up with 3 words that will help you define your goals and experiences for the coming year. Resolutions are often too vague, or too directed towards one goal. It might be “quit smoking” or “lose [...]

Continue reading » My 3 Words for 2012

Goodbye 2011

This was a huge year for me, no matter how you slice it. And “huge” means that some things were really good and that some things took a real lot of work and effort. I made more significant and impactful changes in my personal life and professional life than I’ve ever made before. I thought [...]

Continue reading » Goodbye 2011